To prevent water service lines from freezing, Cedar Rapids water customers can consider taking the following actions:
Leave a faucet slowly dripping to keep water flowing through the pipe. If water is flowing through the pipe, it is less likely to freeze. The water can be captured in a bucket and used for other purposes around the home like watering plants and washing dishes. You can also open under-sink cabinets to allow warm air to circulate near your pipes.
If you’re leaving for a holiday vacation, be sure to keep the temperature in your home above 55 degrees. For an extended absence, customers can also turn the water off at their meter in the basement and run faucets to drain water from the pipes, toilets, and water heater to prevent extensive damage if a pipe were to burst. If customers have specific questions or need additional information on winterizing the plumbing system in their home, they should contact a licensed plumber.
What do I do if there’s no water?
- Step 1 – Check Your Water Meter. If water is leaking or spraying from your meter or the bottom is cracked, your water meter is frozen. Turn your shut-off valve to the off position and call Customer Service.
- Step 2 – Feel for Frozen Pipes. Pipes located along exterior walls are most susceptible to freezing. To thaw pipes contact a licensed plumber or use hot towels or a hair dryer to thaw the pipes. Never use an open flame to thaw pipes.
- Step 3 – Check with Your Neighbors. If your neighbors also do not have water, call Customer Service to report the problem.